After-sales service - BH Fitness

Type of case*

Country*

Are you a customer?*

Yes
No

Do you know the sports center/distributor number?*

Yes
No

Sports center/distributor number*

To simplify your requests, ask BH for your Sports Center Number by writing to admin.sat@bhfitness.com, or ask your sales representative. If you don’t know it, select “NO”.

Identify yourself through:*

Client number
TIN

Client number*

Number provided by BH Fitness. If you do not know it, select CIF/NIF and enter it in the corresponding field.

TIN*

This is the unique identification number that appears on all invoices and delivery notes.

Reported by:

Name of the sports center/distributor*

Name*

Name of notifying person

Surname*

Surname of the notifying person

Phone number*

Notifying person's telephone number

Email*

Email of notifying person

City/Town*

Street*

Postal Code*

Machine information

Code/Model *

Por favor mire en el manual o búsquelo en su máquina , debe ser información textual.

Do you have a registration number?*

Yes
No

Registration number*

Formed by letter "CAPITAL" + 4 numbers

Serial number*

Please write it out textually

Details of the incident

Please give us as detailed a description as possible of the error mode, the error code, if the machine fails. FOR EXAMPLE: After 10 minutes it stops and displays error 05. E.G: If I change the inclination of the machine and increase the speed, it displays error E07.

Photo of the incident

Max. file size: 3 MB.

Video of the incident

Max. file size: 6 MB.

Do you have any additional incidents?*

Yes
No

If your issue concerns more than one machine, please indicate below

Code/Model

Por favor mire en el manual o búsquelo en su máquina , debe ser información textual.

Do you have a registration number?*

Yes
No

Registration number*

Please write it out textually

Serial number*

Please write it out textually

Details of the incident

Please give us as detailed a description as possible of the error mode, the error code, if the machine fails. FOR EXAMPLE: After 10 minutes it stops and displays error 05. E.G: If I change the inclination of the machine and increase the speed, it displays error E07.

Photo of the incident

Max. file size: 2 MB.

In the case that your equipment is under warranty, it is essential that you provide a copy of the purchase receipt or invoice. Without it, your request will not be processed.

Video of the incident

Max. file size: 6 MB.

In the case that your equipment is under warranty, it is essential that you provide a copy of the purchase receipt or invoice. Without it, your request will not be processed.

Do you have any additional incidents?*

Yes
No

If your issue concerns more than one machine, please indicate below

Code/Model

Please look in the manual or look it up on your machine, it should be textual information.

Do you have a registration number?*

Yes
No

Registration number*

Please write it out textually

Serial number*

Please write it out textually

Details of the incident

Please give us as detailed a description as possible of the error mode, the error code, if the machine fails. FOR EXAMPLE: After 10 minutes it stops and displays error 05. E.G: If I change the inclination of the machine and increase the speed, it displays error E07.

Photo of the incident

Max. file size: 2 MB.

In the case that your equipment is under warranty, it is essential that you provide a copy of the purchase receipt or invoice. Without it, your request will not be processed.

Video of the incident

Max. file size: 6 MB.

In the case that your equipment is under warranty, it is essential that you provide a copy of the purchase receipt or invoice. Without it, your request will not be processed.

Do you have any additional incidents?*

Yes
No

If your issue concerns more than one machine, please indicate below

Code/Model

Please look in the manual or look it up on your machine, it should be textual information.

Do you have a registration number?*

Yes
No

Registration number*

Please write it out textually

Serial number*

Please write it out textually

Details of the incident

Please give us as detailed a description as possible of the error mode, the error code, if the machine fails. FOR EXAMPLE: After 10 minutes it stops and displays error 05. E.G: If I change the inclination of the machine and increase the speed, it displays error E07.

Photo of the incident

Max. file size: 2 MB.

In the case that your equipment is under warranty, it is essential that you provide a copy of the purchase receipt or invoice. Without it, your request will not be processed.

Video of the incident

Max. file size: 6 MB.

In the case that your equipment is under warranty, it is essential that you provide a copy of the purchase receipt or invoice. Without it, your request will not be processed.

Do you have any additional incidents?*

Yes
No

If your issue concerns more than one machine, please indicate below

Code/Model

Please look in the manual or look it up on your machine, it should be textual information.

Do you have a registration number?*

Yes
No

Registration number*

Please write it out textually

Serial number*

Please write it out textually

Details of the incident

Please give us as detailed a description as possible of the error mode, the error code, if the machine fails. FOR EXAMPLE: After 10 minutes it stops and displays error 05. E.G: If I change the inclination of the machine and increase the speed, it displays error E07.

Photo of the incident

Max. file size: 2 MB.

In the case that your equipment is under warranty, it is essential that you provide a copy of the purchase receipt or invoice. Without it, your request will not be processed.

Video of the incident

Max. file size: 6 MB.

In the case that your equipment is under warranty, it is essential that you provide a copy of the purchase receipt or invoice. Without it, your request will not be processed.

Do you have any additional incidents?*

Yes
No

If your issue concerns more than one machine, please indicate below

Code/Model

Please look in the manual or look it up on your machine, it should be textual information.

Do you have a registration number?*

Yes
No

Registration number*

Please write it out textually

Serial number*

Please write it out textually

Details of the incident

Please give us as detailed a description as possible of the error mode, the error code, if the machine fails. FOR EXAMPLE: After 10 minutes it stops and displays error 05. E.G: If I change the inclination of the machine and increase the speed, it displays error E07.

Photo of the incident

Max. file size: 2 MB.

In the case that your equipment is under warranty, it is essential that you provide a copy of the purchase receipt or invoice. Without it, your request will not be processed.

Video of the incident

Max. file size: 6 MB.

In the case that your equipment is under warranty, it is essential that you provide a copy of the purchase receipt or invoice. Without it, your request will not be processed.

Acceptance*

I have read and accept the privacy policy *

Advertising

I wish to receive commercial information from BH Fitness.

Form for professionals

If your request is about a home fitness machine, click here.

Reported by:

Machine information