After-sales service - BH Fitness

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Form for professionals

If your request is about a home fitness machine, click here.

If you have any questions about how to fill out the following form, please refer to: Fault Report Form Instructions

Type of case*
Country*
Are you a customer?*
- Yes
- No
Do you know the sports center/distributor number?*
- Yes
- No
Sports center/distributor number*

To simplify your requests, ask BH for your Sports Center Number by writing to admin.sat@bhfitness.com, or ask your sales representative. If you don’t know it, select “NO”.
Identify yourself through:*
- Client number
- TIN
Client number*

Number provided by BH Fitness. If you do not know it, select CIF/NIF and enter it in the corresponding field.
TIN*

This is the unique identification number that appears on all invoices and delivery notes.
Reported by:
Name of the sports center/distributor*
Name*

Name of notifying person
Surname*

Surname of the notifying person
Phone number*

Notifying person's telephone number
Email*

Email of notifying person
City/Town*
Street*
Postal Code*
Machine information
Code/Model *

Por favor mire en el manual o búsquelo en su máquina , debe ser información textual.
Do you have a registration number?*
- Yes
- No
Registration number*

Formed by letter "CAPITAL" + 4 numbers
Serial number*

Please write it out textually
Details of the incident
Please give us as detailed a description as possible of the error mode, the error code, if the machine fails. FOR EXAMPLE: After 10 minutes it stops and displays error 05. E.G: If I change the inclination of the machine and increase the speed, it displays error E07.
Photo of the incident
Max. file size: 3 MB.
Video of the incident
Max. file size: 6 MB.
Do you have any additional incidents?*
- Yes
- No
If your issue concerns more than one machine, please indicate below
Code/Model

Por favor mire en el manual o búsquelo en su máquina , debe ser información textual.
Do you have a registration number?*
- Yes
- No
Registration number*

Please write it out textually
Serial number*

Please write it out textually
Details of the incident
Please give us as detailed a description as possible of the error mode, the error code, if the machine fails. FOR EXAMPLE: After 10 minutes it stops and displays error 05. E.G: If I change the inclination of the machine and increase the speed, it displays error E07.
Photo of the incident
Max. file size: 2 MB.
In the case that your equipment is under warranty, it is essential that you provide a copy of the purchase receipt or invoice. Without it, your request will not be processed.
Video of the incident
Max. file size: 6 MB.
In the case that your equipment is under warranty, it is essential that you provide a copy of the purchase receipt or invoice. Without it, your request will not be processed.
Do you have any additional incidents?*
- Yes
- No
If your issue concerns more than one machine, please indicate below
Code/Model

Please look in the manual or look it up on your machine, it should be textual information.
Do you have a registration number?*
- Yes
- No
Registration number*

Please write it out textually
Serial number*

Please write it out textually
Details of the incident
Please give us as detailed a description as possible of the error mode, the error code, if the machine fails. FOR EXAMPLE: After 10 minutes it stops and displays error 05. E.G: If I change the inclination of the machine and increase the speed, it displays error E07.
Photo of the incident
Max. file size: 2 MB.
In the case that your equipment is under warranty, it is essential that you provide a copy of the purchase receipt or invoice. Without it, your request will not be processed.
Video of the incident
Max. file size: 6 MB.
In the case that your equipment is under warranty, it is essential that you provide a copy of the purchase receipt or invoice. Without it, your request will not be processed.
Do you have any additional incidents?*
- Yes
- No
If your issue concerns more than one machine, please indicate below
Code/Model

Please look in the manual or look it up on your machine, it should be textual information.
Do you have a registration number?*
- Yes
- No
Registration number*

Please write it out textually
Serial number*

Please write it out textually
Details of the incident
Please give us as detailed a description as possible of the error mode, the error code, if the machine fails. FOR EXAMPLE: After 10 minutes it stops and displays error 05. E.G: If I change the inclination of the machine and increase the speed, it displays error E07.
Photo of the incident
Max. file size: 2 MB.
In the case that your equipment is under warranty, it is essential that you provide a copy of the purchase receipt or invoice. Without it, your request will not be processed.
Video of the incident
Max. file size: 6 MB.
In the case that your equipment is under warranty, it is essential that you provide a copy of the purchase receipt or invoice. Without it, your request will not be processed.
Do you have any additional incidents?*
- Yes
- No
If your issue concerns more than one machine, please indicate below
Code/Model

Please look in the manual or look it up on your machine, it should be textual information.
Do you have a registration number?*
- Yes
- No
Registration number*

Please write it out textually
Serial number*

Please write it out textually
Details of the incident
Please give us as detailed a description as possible of the error mode, the error code, if the machine fails. FOR EXAMPLE: After 10 minutes it stops and displays error 05. E.G: If I change the inclination of the machine and increase the speed, it displays error E07.
Photo of the incident
Max. file size: 2 MB.
In the case that your equipment is under warranty, it is essential that you provide a copy of the purchase receipt or invoice. Without it, your request will not be processed.
Video of the incident
Max. file size: 6 MB.
In the case that your equipment is under warranty, it is essential that you provide a copy of the purchase receipt or invoice. Without it, your request will not be processed.
Do you have any additional incidents?*
- Yes
- No
If your issue concerns more than one machine, please indicate below
Code/Model

Please look in the manual or look it up on your machine, it should be textual information.
Do you have a registration number?*
- Yes
- No
Registration number*

Please write it out textually
Serial number*

Please write it out textually
Details of the incident
Please give us as detailed a description as possible of the error mode, the error code, if the machine fails. FOR EXAMPLE: After 10 minutes it stops and displays error 05. E.G: If I change the inclination of the machine and increase the speed, it displays error E07.
Photo of the incident
Max. file size: 2 MB.
In the case that your equipment is under warranty, it is essential that you provide a copy of the purchase receipt or invoice. Without it, your request will not be processed.
Video of the incident
Max. file size: 6 MB.
In the case that your equipment is under warranty, it is essential that you provide a copy of the purchase receipt or invoice. Without it, your request will not be processed.
Acceptance*
- I have read and accept the privacy policy *
Advertising
- I wish to receive commercial information from BH Fitness.

Form for professionals

If your request is about a home fitness machine, click here.

If you have any questions about how to fill out the following form, please refer to: Fault Report Form Instructions

Reported by:

Machine information