To expedite your request, please read the following instructions carefully:
If any component of your machine has been damaged, has stopped working, or an error appears on your monitor, it is considered a malfunction.
- If your professional-use machine is UNDER WARRANTY, OUT OF WARRANTY, or you have a maintenance service included, or if you will need a technician to replace your spare part, please report a malfunction by clicking here.
- If you have a technical inquiry about the operation of a professional-use machine or you are unsure which spare part you need to purchase, please fill out the form below.